Senior Service Delivery Engineer

As a Senior Service Delivery Engineer, you will manage the delivery of services and solutions to clients, ensuring operational excellence and timely execution.

Coordinate with cross-functional teams to implement and support technical solutions.
Monitor service performance, proactively identifying and resolving issues.
Manage client relationships and provide regular updates on service status.
Ensure compliance with service level agreements and organisational standards.
Mentor junior engineers and provide guidance on best practices and processes.

Qualification
Bachelor’s degree in Computer Science, Engineering, or a related field.
5+ years of experience in service delivery, technical support, or IT operations.
Strong understanding of IT infrastructure, cloud services, and software deployment.
Excellent communication, problem-solving, and client management skills.
Proven ability to manage multiple projects and deliver services on time and within scope.